At Lusine’s, we are committed to protecting your privacy and ensuring the security of your personal information. The following Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase with us.
How We Collect and Process Your Personal Data
We may collect personal information from you in various ways, including:
- When You Place an Order: We collect personal information necessary to process your order, such as your name, address, email address, phone number, and payment information.
- When You Contact Us: We may collect additional information if you reach out to our Customer Care for assistance or inquiries.
- When You Subscribe to Our Newsletter: If you opt to receive updates, we collect your email address to send you promotional materials and news.
- Through Cookies and Tracking Technologies: We may collect information about your behavior on our site, including IP addresses, browser type, and pages visited, through cookies and similar technologies.
We use the information we collect for the following purposes:
- To Process and Fulfill Orders: We use your personal information to complete your purchase, arrange delivery, and provide customer service.
- To Improve Our Services: We may use the information to understand how customers use our site, allowing us to enhance the user experience and our offerings.
- To Communicate with You: We use your contact information to send order confirmations, shipping notifications, and responses to any inquiries.
- For Marketing Purposes: With your consent, we may send you newsletters, promotional offers, and other marketing communications.
- To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:
- With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders.
- To Comply with the Law: We may disclose your information if required by law or to protect our rights, property, or safety, as well as the rights, property, or safety of others.
We take the security of your personal information seriously. We implement various security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encrypted payment processing, and regular security assessments.
You have the right to:
- Access and Update Your Information: You can access and update your personal information by contacting us directly.
- Opt-Out of Marketing Communications: You can opt-out of receiving our marketing emails at any time by clicking the “Unsubscribe” link in any email or by contacting us.
- Request Deletion of Your Data: You may request the deletion of your personal information, subject to certain legal obligations that may require us to retain certain data.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our site. You can disable cookies through your browser settings, but please note that this may affect the functionality of our site.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, with the date of the last update indicated at the top of the policy.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our support team. Thank you for trusting Lusine’s with your personal information. We value your privacy and are committed to protecting it.